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Delivery Information

 

Postage methods and charges for all items shipped by Digital Systems Design will be determined by item weight, volume, and value.  We aim to ship all items on the day of purchase, or next day, depending on the specific items ordered as some of the items in the store are manufactured to order.  For pre-order, or ‘Not In Stock’ items, please look at the relevant product page for more information.  Should items be held in a location, other than our shipping warehouse, then we reserve the right to hold your order, pending transfer of the goods from the 3rd party supplier, but we will aim to notify you of any delays in processing your order.

UK Orders

All UK orders under 2kgs will be shipped via Royal Mail First Class Recorded service and will be insured up to the value of your purchase, unless specifically requested at the time of ordering, such as if items are required for a timed delivery, a courier shipment is requested, or if you wish to arrange for collection of goods, by prior negotiation.  UK orders in excess of 2kgs will normally be shipped via courier services, such as DHL or TNT, up to a weight of 20-50kgs depending on volume.  Above these weights we will use a registered pallet freight network for the security of the items.  Deliveries will require a signature at the shipping address given at the time of placing your order.  Should nobody be available to sign for your order, it will be taken back to the post office or distribution centre, and a calling card will be left at that address.  The card will detail the shipment number, and where the item can be collected from; this may require you to collect the item, and the shipping agent will require some form of identification, such as a photo ID document in order to release the shipment.

Should a delivery attempt fail, any return costs incurred due to parcels being returned for failure to collect, or incorrect address information being provided at the time of placing the order, will be met by the customer.  If you are unable to collect a package within the time stated, for any reason, then please inform us so that we may arrange for an alternative method of delivery, or hold your order for processing for shipment on a more suitable date.  This can be achieved by adding a note to your order at the time of placing it.

Please note that there are different rates for the Scottish Highlands and Northern Ireland, which may affect your shipping rates; you will be notified if there are any problems in processing your order for heavier items to these areas.

International Deliveries

Digital Systems Design welcomes all international orders and we strive to keep international shipping prices to a minimum.  All domestic and international shipping information is available to download in advance so that you can see what your shipping costs will be before confirming your order.  Our matrix table is updated regularly so it will not be out of date.

There are 12 zones for shipping prices, and your shipping country will be allocated a code in our table.  Zone 13 countries are required to obtain a shipping quote in advance and you will be issued a special order for checkout in the online store.  Items weighing 2kgs or less will normally be shipped using Royal Mail Air Mail Small Packet service, for economy and standard air mail transit times.  If you require a faster service, then please arrange this before placing your order

Our international shipping tables allow for automatic billing of shipping for small and medium weight items; for heavier items, our automatic checkout facility may require you to obtain a specific order quote for your shipping charges.  This is designed to get you the best possible shipping rate, and is important for large and bulky, heavy items.  Due to the prevalence of international credit card fraud, Digital Systems Design reserves the right to cancel orders to certain high-risk countries as they become flagged by the Foreign and Commonwealth Office.  International shipping is offered solely at the discretion of Digital Systems Design’s management team.

For any additional shipping enquiries, please contact our sales team at sales@digitalsystemsdesign.co.uk or contact us via telephone for urgent enquiries.

For our up to date shipping prices, simply choose your delivery country from the drop down list below :

 

 

   

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