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Digital Systems Design – Terms and Conditions of Sale

digitalsystemsdesign.co.uk is a trading name of Digital Systems Design.

The following are terms and conditions for the sale of goods that will govern any contract for sale that we enter into without exception.
Please read these terms and conditions carefully, as your order will be bound by them.

  • We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
  • To purchase goods through this website you must be at least 18 years of age.
  • Goods are subject to availability. Should we be unable to supply, we will contact you as soon as possible and ensure that no payment is taken for the goods (or any payment already taken is refunded in full).
  • Many of the products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products and keep specifications 100% up to date. All drawings, descriptive matter, specifications and advertising on our website are for the sole purpose of giving an approximate description of the goods. However, if you purchase any goods that are unsuitable, you have the right to return these for refund of goods or exchange.
  • We will endeavor to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside of our control, such as supply failures or discontinuation of lines. We will also not be held liable for any delays due to acts of God, civil commotion, riots, industrial action, drought, fire, floods or fuel shortages. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods unless caused by our negligence. Should availability dates change for a product the customer has the right to cancel the order prior to it being dispatched, and no payment will be taken.
  • In the event of you wishing to return goods for refund, where the return is due to no fault of Digital Systems Design, we will not refund your costs in returning the parcel to us. It is your responsibility to ensure the goods are returned to us in a saleable condition. Please note that media products cannot be returned for refund unless sealed as new in their cellophane wrap.
  • Under the Distance Selling Regulations 2000, consumer customers have the right to terminate the contract between us within 7 working days (taken from the day after goods are received). Should you wish to cancel any purchase once the goods have been received please contact us by email or telephone to arrange a cancellation. We will require the goods sold back so the customer should contact us with regards to arranging the return or to request our couriers to collect the goods – any costs incurred in returning the goods will be deducted from the refund amount. We will refund you within 30 days of the cancellation request.
  • Important Notice: If goods arrive in a damaged condition please inform us as soon as possible in order to rectify the situation. Our Returns Department will arrange the return of these goods and we will replace the goods at no extra charge or issue a refund. We must be advised within 7 working days of any damaged deliveries so we can investigate the matter with our couriers. This does not affect your statutory rights as a consumer.
  • Should delivery be delayed for more than 30 days you have the right to contact us prior to dispatch and cancel the order without any further obligation. In this case we will refund any money paid by you for the goods.
  • As soon as we have delivered the goods you will be responsible for them. If you delay accepting a delivery, our responsibility for everything other than damage due to our negligence will end on the date the carrier tried to deliver the goods to you.
  • In the case of pre-ordered goods prices are often approximations and may change prior to goods being released by manufacturers. In these cases we will attempt to maintain the quoted price for any customers who pre-order – should this not be possible we will inform you of the correct price and give you an opportunity to cancel the order.
  • All prices on our website are not charged with VAT and are exclusive of delivery and insurance charges which will be payable as indicated by our shopping cart at the time of placing your order.
  • You will only own the goods once we have received payment in full.
  • We do not offer any credit facilities. We will issue you with an invoice once we have received payment in full for your order and once we have dispatched the goods to you.
  • Due to the varied nature of our products we will supply goods that are free from defects in materials and workmanship for a period of 3 months (or longer if required by law) from the date of delivery. For second hand or refurbished goods, we offer a 30 day warranty, so that the goods can be adequately tested upon receipt.  This does not affect any other statutory rights that you may have.
  • All images on this site are for illustration purposes only. We endeavour to show a true representation of the product on sale, however on occasions product designs, colour schemes or packaging can be changed by the manufacturer in the interest of product standards. Please take note of product descriptions as well as images whilst choosing your products.
  • The Contract between us shall be governed by the laws of England and Wales and any dispute will be resolved exclusively in the courts of England and Wales. We operate a complaints handling procedure which we use to try to resolve disputes when they first arise. If you have a complaint contact us at support@digitalsystemsdesign.co.uk.
  • Any unwanted goods that are to be returned to Digital Systems Design are the full responsibility of the customer, All postage costs are to be covered by the customer. If the items are to be replaced, the costs of sending out a replacement are also to be covered by the customer.
  • These terms and conditions are subject to change at any time without prior notice.

If you have any further questions please email support@digitalsystemsdesign.co.uk

 

   

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